Remember to write paper from a managerial perspective. You are the Manager
Company- Bank Of America ( Company that I am working for now )
The body of the paper consist of the following: What is the current status of customer service within the organization? Next, what would the student do to improve customer service, and how? Lastly, what will be the results of these implementations for the organization?
The paper should be at most (10) pages in length, inclusive of all sections. The introduction should provide a brief but sufficient foundation for understanding the case, its key facts and pressing issues. Students should focus their efforts on the body of the paper by providing adequate analysis based on the facts of the case, as opposed to an elaborate description of such facts.
Below is the full description and outline of your final paper:
The case study analysis final paper must be submitted using APA-style formatting. Students must address the topic in sufficient depth and are expected to supplement their analysis with research that goes beyond what is presented in the case and textbook. Good writing, consistent logic, and cogent arguments are positive traits of any written assignment and will be considered for grading purposes. Students are required to use proper APA-style in-text citations and referencing.
The case study analysis paper must contain the following sections:
APA style cover page
Introduction
Briefly summarize the key facts, scope, and aspects of the case.
Body of the paper
Conclusion
Summarize your findings and recommendations.
References
You should have a minimum of three references. You should include the book as one already.
***Remember to write your paper in the third person, not the first person.*****
Final Paper Reminders
Have In-Text Citations
Write in third person, (the Manager)
Minimum of three references
Have headings in your paper
Have a Recommendation section
ONE OF THE REFERENCE SHOULD BE THE BOOK ATTACHED BELOW ( THE world of customer Service )
PLZ FOLLOW ALL THE ABOVE INSTRUCTIONS CAREFULLY . There should be no
plagiarism. Work will be checked in the software .
Important - Read this before proceeding
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